Terms and Conditions

Welcome MyCar.Rent's Terms and Conditions page, where you'll find all the essential information to ensure a smooth and transparent rental experience.

Renter’s Qualification

  • Renter must be aged 21+. All renters (Main driver and additional drivers) must produce a valid Driving license, Passport and/or Identification Card with their name when pick up the car. All drivers must have a safe driving record and driving license must have been current for at least one year.
  • The main driver must have a Credit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car rental counter.

Acceptable Forms of Payment

Drive only accepted Credit Cards:

  • MasterCard
  • Visa
  • Union Pay

Cash is not accepted.


The deposit will be held on credit card. Depends on the rental car model and type of insurance.

MNT 3,000,000 – 9,000,000 depending on the vehicle category. The deposit will be returned after the rental in approximately 14 days depending on bank processing times,, as long as all conditions have been met.


Collision Damage Waiver (CDW)

Collision Damage Waiver is bookable as an addition to the self-drive rental. The renter’s liability will be limited to MNT 19,000,000, MNT, 7.500.000 (with Super Collision Damage Waiver SCDW), MNT 2,000,000 (with Super Plus Collision Damage Waiver SCDW) depending on the level of the selected CDW. Tires and Windshields as well as optional extras are not covered by CDW. Damages caused by offroad driving outside the paved and unpaved roads or due to driving on sand or in water are not covered. Damage reporting policies must be followed.

Purchase of Additional Optional Covers and Waivers

Renter may decide to purchase additional cover to reduce or remove excess, or to cover things basic Collision Damage Waiver (CDW) doesn’t, such as tires. The following additional covers and waivers are available for purchase:

Full Protection

Full Protection Insurance combined together minimum excess insurance with theft protection into one package with great value. If renter purchase from MyCar.Rent Full Protection waiver product before picking up the car, MyCar.Rent will waive renter liability for:

  • Charges for damage to the rental car’s exterior or mechanical components above MNT 2,000,000, including:
    • Bodywork, roof, undercarriage
    • Windscreen, windows, mirrors
    • Wheels, tires, hubcaps
    • Engine, clutch, battery
  • ‘Immobilisation’ charges (for loss of revenue while the car is being repaired and cannot be rented out)
  • Roadside assistance charges resulting from a breakdown or accident in the provinces Ulaanbaatar, Tuv, Selenge, Darkhan, Arkhangai, Khuvsgul, Uvurkhangai, Dundgovi, Govi-Sumber
  • The amount that MyCar.Rent charges as a result of claiming on the car’s Theft Protection policy.
  • Drive administration fees related to any of these points

MyCar.Rent Full Protection waiver product will not waive liability in respect of:

  • Repairs, roadside assistance or other services not approved or reported on time from the accident site without moving the vehicle by MyCar.Rent and outside the territory
  • Cleaning charges or damage to the car’s interior (unless caused by a collision)
  • Damage to / loss of child seats, GPS devices or other ‘extra equipment’.

Super Collision Damage Waiver (SCDW) and Super Plus Collision Damage Waiver (SPCDW)

Super Collision Damage Waiver reduces the driver’s liability in the event that the rental car is damaged, limiting their legal obligation to pay for the excess in repairing or replacing the car. SCDW does not cover damage for tires, wheels and glass, damages caused by offroad driving, driving on sand or water.

Theft Protection (TP)

If the car is stolen, the most you’ll pay towards replacement costs covered by the policy is the theft excess. This cover is only valid if you stick to the terms of the rental agreement.

All drivers must abide by the terms of the rental agreement: our insurance waiver product will not refund any cost incurred under circumstances which violate those terms, such as dangerous, careless or negligent driving, refuelling errors, or driving under the influence of drugs or alcohol.

So, if you leave the windows open, for example, or leave the keys in the car, your Theft Protection policy won’t pay out. You’ll be fully responsible for paying for a replacement if the car is stolen – or paying for repairs it if it gets damaged during a botched theft.

Mileage / Kilometers

250km per day are included in the rental rate. Additional mileage can be booked.

Additional Drivers

One Driver is included. Additional Drivers can be booked.

Fuel Charge

All vehicles are provide with a full tank of fuel at the time of rental, and must be returned with the tank refilled. Otherwise, the specified refueling charge will be applied.

Special Cleaning Fee

If the renter smoke in the car or the car is dirty, very dusty or has an unpleasant smell and cannot be cleaned in the usual way, the tenant must pay a fine.

Other Fees

If the renter incurred any charges, such as speeding tickets or unpaid congestion charges, MyCar.Rent will try to contact the renter. This could be months after the rental – and the renter have to pay these administration fee as well as the original charge. Please be aware that all cars have a non-smoking policy. Fines will apply if this policy is not adhered to.

One Way Rental

One way rental is available to drop off all locations in Mongolia. One- way drop-off charges may apply.

Arrival Details

Flight Details – If you are arriving by plane, you must inform us of your arrival flight number at least 3 days before your rental is due to start. If you do not, we cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.

Outside Office Hours

If you require the car to be available outside of normal office hours, whether for the pick-up or the drop-off, MyCar.Rent will arrange for a member of staff to be available. Prior notification is required for this service and it will incur a fee to cover additional man hours.

The cost of this service starts from MNT 200.000.

Deliveries and Collections

If requested in advance, MyCar.Rent may agree to deliver the car at the start of the rental. The cost will be paid to MyCar.Rent before the rental or on signing the rental agreement as MyCar.Rent’s prior confirmation.
The cost of this service will be confirmed after you have made the booking and we have confirmed that this would be allowed.

Cross-Border and Boundary Rules

Please note that cross-border travel is not allowed with MyCar.Rent.

Rental Period

MyCar.Rent will allow a grace period of 60 minutes when returning your vehicle. Extra hours will be charged at one fourth of daily rate.

Extension of Rental

Should the renter wish to extend the rental beyond the agreed return date, it is very important that the MyCar.Rent rental office be advised immediately beforehand so that the insurance coverage will be extended. Failure to do so will mean that the renter is driving the vehicle without insurance coverage. MyCar.Rent reserves to reject the rental extension.

Cancellations, No Shows & Amendments

Cancellation of Fully Prepaid Bookings

  • If you cancel 10 days or more before your rental is due to start, we will reimburse half of the prepaid amount.
  • If you cancel less than 10 days before the pick-up time, the entire prepaid amount will be forfeited.
  • If you fail to turn up at the agreed time and date, and/or to provide all the necessary documentation, and/or to provide a credit card with enough available funds on it, the MyCar.Rent Car Rental may refuse you the car without providing a refund.
  • If you return the vehicle before the original return date (early return), you will not be refunded any portion of the payment.
  • Upon returning the vehicle, MyCar.Rent will inspect the vehicle. Any unreported damages must be paid by the renter when returning the car. Failure to do so may result in ‘Immobilisation’ charges (for loss of revenue while the car is being repaired and cannot be rented out), additional processing, legal, interest (2.0% per day) and administration charges. MyCar.Rent will process a release of the deposit after the vehicle inspection if all pending payments have been settled and refund the deposit in approximately 14 days subject to your bank’s procedure. This hold may take up to two weeks to be released by your bank.


A ‘No-show’ is when you:

  • Wish to cancel but don’t tell us before your rental is due to start, or
  • Fail to pick the car up at the arranged time and date, or
  • Fail to provide the documentation that’s required to pick the car up, or
  • Fail to provide a credit card in the main driver’s name with enough available funds on it.

In all of these cases, you’ll receive no refund of the money you’ve paid.
In case of a no-show, the original booking conditions will only be maintained for 12 hours.

MyCar.Rent reserves the right to refuse the car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s deposit. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.

Important Information

To make sure you understand the rules and laws about driving in Mongolia, it’s essential you read the Terms & Conditions in full before you leave to pick your car up.

In particular, please make sure you know what documents and other paperwork you must take with you (e.g. driving license, forms of identification, and payment cards) and what you’ll need to pay for at the rental counter. If you don’t have everything you need, our rental staff may not let you pick the car up.

By making this booking, you are confirming that you have read and accept our Terms & Conditions.

When you pick your car up, our rental staff will need you to sign a rental agreement. Please make sure you read it carefully – and if anything is not clear, discuss it with our rental agent before you sign. Please report to the rental staff in writing any existing damages you might spot on the vehicle at the vehicle handover and latest one hour after the rental start. Any damages reported afterwards that are not noted on the vehicle handover documentation are considered as new damages.

If you are dissatisfied with any aspect of your rental, it’s very important you discuss this at the time with our rental agent. If you are not satisfied with their response, please visit our Contact Us page and tell us about it. If you have any questions or any issues, please don’t hesitate to contact us.
All rentals are subject to the standard terms and conditions provided with the Rental Agreement and the aforementioned General Information.

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